TENLOVE / HERE TO HELP
A little help for you and your cat.
From choosing a comfy fit to finding your delivery, here are the things cat owners ask us most.
What comes with the Cozy Cat Cave?
One grey cat-ear cave and one soft cushion. Choose two beds and you receive two caves, each with its own cushion.
How do I check the fit?
The large bed is approximately 15.7 x 15.7 x 15.7 inches on the outside. The padded interior is smaller. Compare it with your cat's usual curled-up sleeping space and leave room to enter, turn around and get out easily. Breed alone isn't a reliable fit guide. See the size guide.
What if my cat doesn't go in straight away?
New things can take a little getting used to. Place it in a quiet, familiar spot and let your cat investigate in their own time. A familiar blanket or a small treat may help. Please don't force them inside.
Is it heated?
No. It is an unheated, plush indoor bed, with a covered resting space and a soft cushion. It has no electric heating element.
How should I clean it?
Please follow the care label supplied with your bed. Don't assume it is machine-washable unless the label says so. Let all parts dry fully before putting them back together.
Is there anything I should check before use?
Make sure your cat can get in and out comfortably. Supervise play with the hanging pom-pom and remove it if the cord is chewed or damaged. Check the bed regularly and keep it away from open flames and heaters.
How does the two-bed offer work?
Choose two beds on the product page and the 15% saving applies automatically at checkout. The page shows the price per bed and the total, so you know exactly what you're paying.
How do I use COZY10?
Enter COZY10 in the discount-code field at checkout to save 10%. The checkout will show the applied discount before you pay. You can also use it with our two-bed offer.
Is shipping free?
Yes, shipping is free. Estimated U.S. transit is 5-8 business days after processing. Times vary by destination and are not guaranteed. Read the shipping policy.
Where can I track my order?
Use the tracking link in your shipping confirmation email. Can't find it? Here's how to check.
What if I need a refund or something isn't right?
Please get in touch with your order number so we can help. Our refund policy explains the details.
Still have a question?
We're happy to help you choose a comfortable spot for your cat, or check on an order.
Send us a note